Refund & Cancellation Policy

This policy explains how you can cancel a Zotaki subscription and when a refund is available. It applies to subscriptions, add-ons and services purchased directly from eR4u Technologies Pvt. Ltd. ("Zotaki", "we" or "us") and forms part of our Terms and Conditions. Capitalised terms have the meaning given there.

We offer a free live demo on your own property type before you buy, so that you can confirm Zotaki suits your property. We encourage you to use it and to ask any questions before purchasing.

Contents

1. Cancelling your subscription
2. When a refund is available
3. What is not refundable
4. Upgrades and downgrades
5. How to request a refund
6. How refunds are processed
7. Changes to this policy
8. Contact

1. Cancelling your subscription

1.1 You can cancel at any time by emailing sales@zotaki.com from the email address registered on your account, stating your property name and your intention to cancel. We will confirm the cancellation in writing.

1.2 Cancellation stops your subscription from renewing. Your access continues until the end of the term you have already paid for, and the subscription then ends. To avoid a renewal invoice, please cancel before your current term ends.

1.3 Subscription fees are paid in advance for the term. Except as set out in section 2, cancelling part-way through a term does not entitle you to a refund for the remaining period, including for prepaid three-year licences.

1.4 Before your subscription ends, please export the data you need. Your data remains available for export as set out in our Terms and Conditions.

2. When a refund is available

You are entitled to a refund in the following cases:

• Duplicate or excess payment. If you paid the same invoice twice or paid more than the invoiced amount, we will refund the excess.
• Payment taken in error. If you were charged for a Plan, add-on or service you did not order, we will refund that charge.
• Plan not delivered. If, for reasons within our control, we have not activated your account and made the features of your purchased Plan available within thirty (30) days of receiving your payment, you may request a full refund of the subscription fee for that term. The request must be made within fifteen (15) days after that thirty-day period ends.
• Services not started. If you cancel a separately quoted service, such as data migration or on-site training, before we have started work on it, we will refund the fee paid for that service.

3. What is not refundable

Refunds are not available in the following cases:

• once your account has been activated and the features of your purchased Plan have been made available to you, other than as set out in section 2;
• for the unused part of a term, whether annual or a prepaid three-year licence, if you stop using the Services or cancel part-way through;
• if you change your mind, or move to another product, after the Plan has been delivered;
• where the problem is caused by your internet connection, devices, browsers, printers or other equipment that do not meet our published requirements;
• where you are unable to implement or use the Services for reasons within your control, such as staff availability or time;
• for requests outside the scope of your Plan, or for features not listed for your Plan on our pricing page or in your Order;
• for separately quoted services, such as data migration, customisation or on-site training, once work has started;
• for third-party charges, including OTA channel-manager connectivity, WhatsApp message credits, payment gateway fees and aggregator or partner onboarding fees, which are governed by the relevant provider's terms; or
• if your subscription is suspended or terminated because of a breach of our Terms and Conditions.

Nothing in this policy affects any right you have under applicable law that cannot be excluded by contract.

4. Upgrades and downgrades

4.1 You can upgrade to a higher Plan at any time by paying the price difference for the remainder of your current term. The upgrade is applied once that payment is received.

4.2 A move to a lower Plan takes effect from your next renewal. Downgrades do not create a refund or credit for the current term.

5. How to request a refund

Email sales@zotaki.com from the email address registered on your account with:

• your property name and the invoice number;
• the amount and date of the payment; and
• the reason for your request, with any supporting details.

We will acknowledge your request within two (2) business days and tell you our decision, with reasons, within seven (7) business days of receiving all the information we need.

6. How refunds are processed

6.1 Approved refunds are initiated within seven (7) business days of approval, to the original payment method or to the bank account of the business that paid, as applicable. The time it takes to reach you depends on your bank or payment provider and is usually five (5) to ten (10) business days.

6.2 Refunds include the GST charged on the refunded amount, and we will issue a credit note in accordance with GST law.

6.3 Where a full refund of the subscription fee is made, your subscription and access to the Services end when the refund is processed.

7. Changes to this policy

We may update this policy from time to time. The updated policy will be posted on this page with a new effective date. Changes apply to purchases and renewals made after the effective date and do not apply retrospectively to payments already made.

8. Contact

Questions about this policy: sales@zotaki.com · +91-9893095791

Zotaki PMS Solution is a product of eR4u Technologies Pvt. Ltd., 451 & 452, 4th Floor, Pacific Business Center, Above D Mart, Hoshangabad Road, Bhopal, Madhya Pradesh — 462026, India.