Zotaki — questions people actually ask

Zotaki is a cloud hotel property management system and restaurant POS. It runs the front desk, reservations, housekeeping, booking engine, channel manager, restaurant, banquets, stores, GST billing and hotel accounting from one platform, in a browser, with no server at the property.

Zotaki PMS Solution is a product of eR4u Technologies Pvt. Ltd.. Offices in Bhopal, Indore and Singapore.

More than 1,000 properties across 100+ cities, managing over 50,000 rooms between them. See our clients.

Honestly, that is not our target. Zotaki is built for independent hotels, resorts, hostels and small groups. Large luxury properties with complex enterprise requirements are usually better served by an enterprise hospitality vendor — we say as much on our comparison page.

Zotaki has six feature-based plans for one property, each with unlimited rooms and users — from ₹7,999 + 18% GST per year for Zotaki Desk to ₹44,999 + 18% GST per year for Zotaki Command. Restaurant POS starts with Zotaki Serve at ₹19,999 + 18% GST per year. Compare all six on the pricing page.

No, and this is deliberate. A hotel runs three shifts; per-seat pricing punishes properties for staffing properly and pushes staff into sharing logins, which destroys your audit trail. Unlimited users are included on every plan.

No. Every Zotaki PMS plan includes unlimited rooms at one property, so you choose a plan by the features you need, not by your room count. Only the optional OTA Connect channel manager add-on is priced by room slab, from ₹3,200 a quarter + GST for 1–10 rooms.

Plans renew annually at the published renewal rate for your plan. Three-year plans state the post-term renewal rate upfront so there is no surprise in year four.

Optional services that are quoted separately: OTA Connect (the third-party channel manager, priced by room slab), Restaurant POS for Desk or Reach, custom website work, extra WhatsApp and SMS credits, data migration, on-site training and additional properties. Hardware is separate too, as are third-party charges such as payment gateway fees — which go to Razorpay, PhonePe or Pine Labs rather than to Zotaki — and Zomato or Swiggy partner fees. See the full list.

We offer a free live demo rather than a self-serve trial, because a PMS only means something once your rooms, rates and tax settings are configured. The demo takes about 30 minutes.

Plans are published annually and for three years. If monthly billing is important to you, raise it during the demo and we will tell you what is possible.

See the refund policy for the current terms and the window within which a refund can be requested.

Yes. Zotaki applies slab-wise GST to room tariff and F&B separately, prints HSN/SAC where required, captures corporate GSTIN at reservation, handles credit notes properly and produces rate-wise output summaries for filing. GST rules change periodically — confirm your current position with your accountant. More on GST billing.

Zotaki is cloud-based and needs connectivity to sync. Offline-capable deployment is available for properties with unreliable internet, so billing continues during an outage and syncs on reconnection. Raise this during onboarding rather than after.

Yes, through the channel manager (OTA Connect, an optional add-on on every plan from ₹3,200 a quarter + GST), which pushes rates and availability out and pulls reservations back. Channel availability changes over time, so confirm your specific list with the team before signing up.

No. The booking engine is included in your plan and takes nothing per reservation. The only deduction is your payment gateway's transaction fee, which goes to the gateway.

Yes, with one tap from the POS, when you run the PMS + Restaurant plan. This is one of the main reasons to keep rooms and F&B in the same system — see why F&B belongs in the PMS.

Yes. Beds are managed as individual sellable units inside a dormitory, so several unrelated guests with different dates can occupy the same room. See hostel software.

Yes. Central management covers multiple properties under one login with consolidated reporting and cross-property guest profiles. Group pricing is quoted separately.

Yes, on plans with transactional WhatsApp: e-Bills go out on WhatsApp from Zotaki Reach upward, within each plan's message allotment. Desk does not include WhatsApp messaging, and SMS is available through separately billed SMS credits. Promotional messaging is subject to consent and to WhatsApp's own policies, so keep an opt-out on campaigns.

Yes — enquiry, hall availability, tentative holds, advances, function sheets, covers and final billing. See banquet management.

Most single-property hotels are operational within 48 hours. The time goes on configuring rooms, rates and tax settings and training staff, rather than on anything technical.

Yes, as a separately quoted service — data migration is not included in any plan. Guest records, rate configurations and open reservations can be brought across from whatever you use today, and we quote after reviewing the source format and data volume. How far back you migrate historical data is your choice.

No. Zotaki runs in a browser. There is no server to buy or house, and no IT contractor needed for installation.

A computer with a browser and a printer for invoices. For restaurants, standard thermal KOT and bill printers, and any Android phone for the captain app. See hardware for the equipment we can supply.

Yes, and it is unlimited — including when you hire new front desk staff a year from now.

Yes, and many properties do for the first few days. Most stop within a week because maintaining both becomes the harder option.

A dedicated WhatsApp group for your property, plus phone support and unlimited training. Hotels do not have problems only during office hours, and a ticket queue is little use at the front desk on a Saturday night.

English and Hindi across the support team.

Message the WhatsApp group — that is what it is for. Escalation to phone happens immediately for anything blocking check-in or billing.

You do. Guest, reservation and financial data is exportable. We would rather keep customers because the software works than because leaving is difficult.

Yes. Role-based permissions let you grant an accounts-only or read-only login that cannot change front desk settings or rates.

Yes. Rate changes, discounts, voids and folio edits are logged with the user, the timestamp and the before-and-after values.

Yes, through our Singapore office. Published prices are for India only — email sales@zotaki.com with your location for pricing in your market.

Raise your specific requirement during the demo. Tax and currency handling varies by market, and we would rather confirm than assume.