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Zotaki Platform · In-Room Dining QRIn-Room Dining QR Ordering
A QR code on the guest's desk that opens your live room-service menu. Guests order from their phone in their own time, the KOT reaches the kitchen instantly, and the charge posts straight to the room folio — no phone call, no handwritten slip.
Run your own numbers
What is in-room dining actually worth at your property?
Room service is usually the most under-sold thing a hotel offers, because ordering it means finding a menu and phoning a stranger. Removing that friction is worth something — put your own figures in and see how much.
Additional F&B margin, per year
₹1,01,700
from the extra orders a QR in every room tends to unlock.
- Occupied room nights a year
- 5,431
- Room service orders today
- 435
- Orders with QR ordering
- 760
- Additional revenue a year
- ₹1,69,500
The second slider is your estimate, not our promise — we have no way of knowing how your guests will behave. Set it conservatively and the number is still usually worth the module.
Why room service under-sells
Four reasons a hungry guest orders from Swiggy instead
The menu is a laminated card from 2023
Half the dishes are unavailable, two prices are wrong, and reprinting for every change costs enough that nobody bothers. The guest reads it, doubts it, and puts it down.
Ordering means phoning a stranger
In a second language, spelling out dish names, over a line that may not be answered quickly. Plenty of guests will simply not do it — particularly younger ones, and particularly at 11 p.m.
Somebody has to take the call
Which means a receptionist or a captain leaves what they were doing, writes it down, and walks the chit to the kitchen. On a busy evening, that is when orders get lost.
The charge does not always arrive
A handwritten chit that never reaches reception is food you cooked, served and gave away. Nobody notices, because nobody knows about an order that was never posted.
What actually happens
Scan to folio, in five steps
Scan
The guest points their camera at the card on the desk. No app, no download, no account.
Browse
Your live menu with photographs, prices and preparation times. Sold-out dishes are simply not shown.
Order
Add items, add a note about spice or an allergy, confirm. It takes under a minute.
Kitchen
The order joins the same POS queue as dine-in and prints to the right station. No phone call, no chit.
Folio
The charge posts to that room with the correct tax, and settles at checkout with everything else.
What you get
Everything in-room QR ordering includes
A QR per room
Each code is tied to its room number, so an order never has to ask the guest which room they are in — and never lands on the wrong folio.
A menu you edit in seconds
Change a price, add a special, mark the fish unavailable. It reaches every room immediately, and costs nothing to reprint.
Straight into the POS queue
Room service orders join dine-in and takeaway in one list and print to the correct kitchen station. The kitchen stops answering the phone.
One-tap folio posting
The charge reaches the guest's bill with the right tax head applied — the leak that handwritten chits create simply stops.
Or pay at the point of order
Prefer money upfront? Take payment through your own gateway instead of posting to the room. Offer both, or restrict to one.
Kitchen display ready
Run the orders on a screen with preparation timers instead of paper, so the pass can see what is late at a glance.
Notes and special requests
Less spice, no onion, an allergy, a birthday. Typed by the guest rather than relayed through two people over a phone line.
Recipe-linked stock
Every dish ordered deducts its raw material, so room service consumption shows up in your food cost like any other sale.
What sells, and when
Item-wise and hour-wise reporting for room service specifically — so you can staff the late shift on evidence rather than on habit.
Beyond the menu
The same QR can carry the rest of the stay
Once a guest is used to scanning the card for food, the same code is the natural place for everything else they would otherwise have to phone the desk about.
- Housekeeping requests — extra towels, a pillow, a room clean
- Laundry pickup with a chargeable price list
- Late checkout and early check-in requests
- Spa and activity slots where you offer them
- Maintenance reports, which reach engineering rather than reception
Which of these you switch on is your choice — some properties want food only, and that is a perfectly reasonable place to start.
Getting started
Three steps to a working QR in every room
We build your menu
Send us your existing menu in whatever form it exists — a PDF, a photograph of the card, a spreadsheet. Our team enters it, including photographs if you have them.
Print and place the cards
You get a QR per room, tied to that room number. Put it on the desk, by the phone, or on the back of the door — wherever your guests will actually see it.
Orders start arriving
Into the same POS queue your kitchen already works from. Nothing changes for the kitchen except that the phone stops ringing.
Worth saying plainly
A QR card does not make people hungry
It removes friction from an order somebody was already half-considering. Three things decide whether that translates into revenue.
The card has to be visible
A QR in a folder in a drawer gets scanned by nobody. On the desk, by the bedside phone, or on a tent card next to the kettle is where it actually gets used. This is the single biggest determinant, and it costs nothing.
Photographs sell food
A text-only list converts far worse than the same menu with pictures. If you have no photographs, taking twenty decent ones on a phone in good daylight is a genuinely worthwhile afternoon.
The kitchen has to be open
Late-night orders are where in-room dining earns its keep, and also where properties most often disappoint. If your kitchen closes at nine, be honest about that in the menu hours rather than taking an order you cannot serve.
Frequently asked questions
Does the guest need to install an app?
No. The QR opens your menu in the phone's browser. Nothing to download, no account to create, no login — which is precisely why it gets used. Anything that requires an app install at 11 p.m. will not be used.
How does the charge reach the guest's bill?
Each room's QR is tied to that room number, so the order posts straight to that guest's folio with the correct tax head applied. It settles at checkout along with everything else.
What if the guest wants to pay separately?
You can take payment at the point of ordering through your own gateway instead of posting to the room. Offer both and let the guest choose, or restrict it to one.
Can I change prices or mark a dish unavailable?
Yes, instantly, and it reaches every room at once. This is the practical advantage over a printed card, which goes out of date the moment the kitchen runs out of something.
Where does the order actually appear?
In the same POS queue as dine-in and takeaway, printing to the correct kitchen station or showing on the kitchen display. Your kitchen works one list instead of also answering the phone.
Can guests order things other than food?
Yes — housekeeping requests, laundry, extra towels, late checkout and spa slots can all sit behind the same code, chargeable or not. You decide what to switch on.
Do I need new hardware?
No. A printed QR card in each room and the guest's own phone. Your existing KOT printer handles the kitchen side.
What about guests who would rather phone?
They still can, and some will — the QR is an additional route, not a replacement. Orders taken on the phone are entered into the same POS, so your reporting stays complete either way.
Is this included or an add-on?
Room QR ordering is part of the plan from Zotaki Complete (₹29,999 + GST a year) and is also in Zotaki Command. On other plans it can be added for ₹5,000 + 18% GST a year; Restaurant POS is required to enable it. See pricing.
Your guests already order food on their phones
They just do it from an aggregator instead of from you. Book a demo and we will set the menu up on your own dishes and prices so you can see how it reads.