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Zotaki Platform · Table QR OrderingTable QR Ordering
A QR code on every restaurant table. Guests scan, browse the live menu and order from their own phone. At the end they either pay on the spot by any mode, or ask the server to post the bill to their room — verified by an OTP to the guest's registered mobile.
The part that matters
Two ways to settle, and the guest picks
This is what separates a hotel restaurant from a standalone one. Your diners are a mix of in-house guests and people off the street, and they need different endings to the same meal.
For an in-house guest
Charge it to the room
They finish, they get up, and the bill follows them to the room — but only after the person whose booking it is confirms.
- The guest chooses to charge the bill to their room
- Zotaki shows the guest name registered against that room, so the server can see who it is
- An OTP goes to the mobile number on that booking
- The bill posts only once that OTP is entered — no OTP, no posting
For anyone
Pay at the table
Walk-ins, non-resident diners, or a resident guest who simply prefers to close it now.
- The guest chooses to pay rather than post to a room
- Cash, card, UPI or dynamic QR — whatever you accept
- The bill closes at the table, and the table frees immediately
- Nothing touches a room folio, and the drawer still reconciles
Two ways to prove the room is theirs
OTP, either at the start or at the end
Letting any phone post a charge to any room number is how a stranger ends up paying for somebody else's dinner. Zotaki closes that with a one-time password sent to the number on the booking — and you can collect it at whichever end of the meal suits your floor.
- At settlement. The guest asks to charge it to the room. The name on that booking appears so the server can sanity-check it, an OTP goes to the registered mobile, and the bill posts once it is entered.
- At the scan. The guest enters the mobile number registered against their room when they first scan the tent card. One OTP, once, and charging to the room at the end is then a single tap.
Verifying at the scan is smoother for a resident guest who will order several rounds. Verifying at settlement suits outlets where most diners are walk-ins and only a few will charge to a room.
Registered to Anita Sharma · OTP sent to +91 ••••• 4821
Without the code, the bill cannot be posted to the folio.
Run your own numbers
What is a faster table actually worth?
Two dead stretches sit in every meal: waiting to order, and waiting for the bill. Neither adds anything for the guest. Shorten them and the same room seats more covers on a busy evening.
Additional revenue, per year
₹10,54,528
from the covers a faster table makes room for on your busy days.
- Table time freed per turn
- 14.5%
- Extra turns on a busy day
- 7.6
- Extra covers a year
- 917
- Minutes of server time freed a day
- 405
This only converts into revenue when there are people waiting for a table. On a quiet Tuesday a faster turn buys you nothing — set busy days honestly and the number stays useful.
Where the minutes go
Four waits nobody enjoys
Waiting to be handed a menu
The party sits down and then waits — for a menu, then for someone to come back. On a full evening that is five minutes before anybody has decided anything.
Waiting to order
They are ready, the server is at another table. Meanwhile the kitchen is idle on that ticket. With a QR the order reaches the kitchen the moment they decide.
Waiting for the bill
The single most irritating wait in any restaurant, and the one that most damages an otherwise good meal. The guest is finished, wants to leave, and cannot.
Waiting for the card machine
Then the server walks back with the machine, then walks back again with the receipt. Three trips for a transaction the guest could have completed on their own phone.
Start to finish
Sit down to settled, in five steps
Scan
The tent card on the table opens your menu. The code carries the table number, so the order knows where to go.
Order
Everyone at the table can add to the same order from their own phone. Notes for spice or allergies included.
Kitchen
Straight into the POS queue, tagged with the table, printed to the right station. No transcription, no lost chit.
Add more
Another round of drinks or a dessert goes on the same running bill without flagging anyone down.
Settle
Charge it to the room with an OTP, or pay at the table. Either way the table clears and the day-end report is complete.
What your floor manager sees
Every table, and how long it has been sitting
Occupied, ordered, bill requested, free. A manager can see at a glance which table has been waiting to pay and which is ready to re-seat — which is exactly the information that gets lost on a busy Saturday.
- Seated time per table, so nobody is forgotten
- Tables that have asked for the bill, flagged
- Running total per table before it is settled
- Merge, split or move an order to another table
What you get
Everything table QR ordering includes
A QR per table
Each tent card carries its table number, so an order never has to ask where it is going and never reaches the wrong table.
Charge to room, OTP verified
The name on the booking is shown and a one-time password goes to the registered mobile. No OTP, no posting — so nobody charges a meal to a room that is not theirs.
Pay at the table, any mode
Cash, card, UPI or dynamic QR. The bill closes at the table and the drawer reconciles at shift end like any other sale.
A live menu
Change a price or mark a dish off, and every table sees it immediately. No reprinting, no crossing things out in pen.
One POS queue
QR orders, captain-app orders and counter orders all land in the same list and print to the same stations.
Running bill per table
Another round goes onto the same tab. The guest sees the running total on their phone and there are no surprises at the end.
Split and merge
Split a bill between people, merge two tables for a larger party, or move an order when a group changes seats mid-meal.
Recipe-linked stock
Every dish ordered deducts its raw material, so table orders show up in food cost alongside everything else you sell.
Turnaround reporting
Average seated time, covers by hour, and which items sell late — so you can staff the evening on evidence.
Worth saying plainly
QR ordering works alongside your servers, not instead of them
Your floor team stays. They just stop doing the parts of the job nobody enjoys, and they carry the captain app for everything the QR does not cover.
Plenty of guests will not scan
Older diners, large groups, anyone who came out precisely to be looked after. Your server takes their order on the captain app and it lands in exactly the same queue. A QR that is the only way to order will cost you covers.
The time saved should go back into service
Servers stop transcribing orders and walking to the terminal. That time is worth far more spent recommending a second bottle, clearing a table faster, or noticing that table six has been waiting. It is not an argument for a thinner rota.
A faster table is only worth money when someone is waiting
On a full Saturday, shaving ten minutes off a turn is real revenue. On a quiet Tuesday it is just an earlier finish. Be honest about how many genuinely busy services you run before counting the upside.
Frequently asked questions
How does a guest charge a restaurant bill to their room?
They choose to charge it to the room. Zotaki shows the guest name registered against that room so the server can sanity-check it, and sends a one-time password to the mobile number on the booking. The bill posts to the folio only once that OTP is entered, and settles at checkout with the rest of the stay.
Can the guest verify once at the start instead?
Yes, and for resident guests it is smoother. When they first scan the tent card they enter the mobile number registered against their room, confirm one OTP, and from then on charging the bill to the room at the end is a single tap. Useful when a table is going to order several rounds.
Why an OTP at all?
Because without one, anyone at any table could type in room 304 and charge their dinner to whoever is staying there. The OTP goes to the number on the booking, so only the person who actually holds the room can authorise a charge against it.
What if the guest cannot receive the OTP?
They pay at the table instead — the second settlement route is always available. Where a property wants a manual override for a genuine edge case, it can be restricted to a manager login and every use is logged.
Can a guest pay at the table instead?
Yes — cash, card, UPI or a dynamic QR, whatever you accept. Nothing touches a room folio and the bill closes at the table. This is how walk-ins settle, and plenty of resident guests prefer it too.
Can a walk-in use the table QR?
Yes. Anyone at the table can scan and order. Only the charge-to-room route is restricted to in-house guests.
Does the guest need an app?
No. The QR opens your menu in the phone's browser — nothing to download, no account, no login.
Does the server still have a role?
Yes, and a better one. They stop transcribing orders and walking to the terminal, and spend that time on service, recommendations and clearing tables. They also carry the captain app, so any guest who would rather order verbally is served exactly as before.
Can one table be split between several people?
Yes. A bill can be split at settlement, and one portion posted to a room while another is paid at the table if that is what the group wants.
What about guests staying at the hotel who are dining with outside friends?
Common, and handled by the split. Post the resident's share to the room and let the guests settle theirs at the table, on one bill.
Is this an add-on?
No. Table QR ordering is included in Zotaki Complete (₹29,999 + GST a year) and Zotaki Command. It is not offered as an add-on to Desk or Reach. See pricing.
Related
The rest of the F&B stack
In-room dining QR
The same idea in the guest room — scan, order room service, charge to the folio.
Captain app
Your servers take orders at the table on a phone, for every guest who would rather not scan.
Restaurant POS
Table plan, station-wise KOT, kitchen display and one-tap folio posting.
Recipes & stores
Recipe-linked consumption, so every order deducts raw material and food cost is real.
Add-on modules
Aggregator integrations, kitchen display, ordering apps and the delivery rider app.
Give the table two ways out, and stop making anyone wait to pay
Book a 30-minute demo and we will set the menu up on your own dishes and prices, then walk both settlement routes end to end.